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GLOBAL FOG & EFFECTS LLC. DBA LIGHTWERK LABS

TERMS AND CONDITIONS OF SALE AND SERVICE AND INSTALLATION

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These Terms and Conditions ("Agreement") apply to the purchase of all equipment, electronic components, software systems, computer hardware, lighting fixtures, and related products (“Equipment”) from Global Fog & Effects LLC. DBA Lightwerk Labs, (“Seller”), an Arizona-based company. By purchasing Equipment from Seller, the buyer ("Customer") agrees to the following terms:

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Our Professional Commitment

Lightwerk Labs is dedicated to delivering what we, as experienced professionals, believe to be the most appropriate equipment and lighting fixtures for each unique installation. Every recommendation is made with professional consideration of multiple project-specific factors, including:

  • Intended use and performance goals

  • Environmental and site conditions

  • Aesthetic and architectural requirements

  • Budgetary and logistical limitations

  • Manufacturer reliability and industry reputation

While we aim to recommend and apply the best possible solution for each project, final selection and use of any product remain the sole responsibility of the Customer. Recommendations do not constitute a guarantee of performance.

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Return Policy for Electrical Equipment and Software Systems

Customer may return any electrical equipment or software systems within thirty (30) calendar days of the purchase date or installation date, whichever is earlier.

  • Returned items must be in original condition, with all accessories, manuals, and packaging intact.

  • Return shipping is the responsibility of the Customer unless otherwise agreed in writing.

  • Refunds or replacements are issued at the sole discretion of Seller upon inspection of the returned items.

 

Unauthorized Modifications

All technical support or warranty assistance provided by Seller is void if the Customer or a third party modifies, opens, alters, dismantles, or  changes any portion of a control system configured and programmed by the Seller.  This applies to all computer control systems, their hardware and their software components:​  In such cases, Seller shall be under no obligation to provide further support, and assumes no liability for any resulting damage or operational issues.

 

Condition of Goods – New and Reconditioned Equipment

Customer understands that computer hardware and software sold may be reconditioned, unless specifically stated as new.

  • All reconditioned computer products are serviced by independent, certified professionals, and are not reconditioned by or affiliated with Lightwerk Labs.

  • Seller makes no representations regarding the previous use or lifecycle of reconditioned goods.

 

Manufacturer Warranties

All electronic components, lighting fixtures, and related Equipment are subject only to the original manufacturer’s warranty, if one is provided.

Lightwerk Labs does not offer any express, implied, or extended warranties on any product, except as specifically stated in Section 10 regarding custom works, fabricated objects, and signage.

Seller may assist the Customer in working with the manufacturer in the event of failure, but assumes no liability for warranty fulfillment, resolution delays, or losses resulting from product failure.

 

Limitation of Liability & Indemnification

Customer agrees to assume full responsibility and liability for the use, installation, and application of any Equipment purchased.

Seller, including its owners, employees, subcontractors, and agents, shall not be liable for any direct, indirect, incidental, consequential, or punitive damages, including but not limited to:

  • Personal injury

  • Property damage

  • Loss of data or business

  • Downtime or lost profits

Customer agrees to indemnify, defend, and hold harmless Seller and its affiliates against all claims, damages, costs, or losses arising from Customer’s use or misuse of the Equipment.

 

No Legal Warranty or Representation

Seller makes no legal representation or warranty regarding the fitness, compliance, or suitability of any product for a specific use, system, industry, or regulation. Customer assumes full responsibility for ensuring compliance with local codes, regulations, and performance requirements.

 

Governing Law and Jurisdiction

This Agreement shall be governed by and enforced in accordance with the laws of the State of Arizona.

Any disputes shall be brought exclusively in the state or federal courts located in Maricopa County, Arizona, and both parties agree to submit to the jurisdiction of those courts.

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